Refund policy

Return & Refund Policy

Last updated: [01/28/2026]

At Renzae AB (Org. nr: 559559-1792), we want you to feel confident when shopping with us. Below you’ll find our return and refund terms.

1. Returns

We accept returns within 30 days from the date you received your order.

To be eligible for a return:

  • The item must be unused for items that are new

  • The original tag must still be attached for items that are new

  • The item must be returned in the same condition as received

We reserve the right to refuse returns that show signs of great wear, use, or alteration.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items priced under 50 SEK

3. How to Start a Return

To initiate a return, contact us at:

📧 Renzae.official@gmail.com

Please include:

  • Your order number

  • Reason for return

  • Photos (required for faulty or incorrect items)

Do not send items back without contacting us first.

4. Return Shipping

  • Customers are responsible for return shipping costs

  • If the item is confirmed as faulty, return shipping costs will be refunded after inspection

  • We recommend using a trackable shipping method

5. Refunds

  • Refunds are issued to the original payment method only

  • Refunds are processed after we receive and inspect the returned item

  • Original shipping costs are only refunded if the item is faulty

Once approved, refunds are processed as soon as possible. Your bank or payment provider may take additional time to complete the refund.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

If approved, you will receive a full refund, including applicable shipping costs.

7. Sale Items

  • Sale items are refundable, provided they meet our return conditions

8. Shipping Locations

We ship to:

  • Sweden

  • EU countries

9. Contact

For any questions regarding returns or refunds, contact:

Renzae AB
📧 Renzae.official@gmail.com