Shipping policy
Shipping Policy
Last updated: [add date]
At Renzae AB (Org. nr: 559559-1792), we aim to deliver your order quickly and reliably. Below you’ll find our shipping terms.
1. Shipping Destinations
We currently ship to:
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Sweden
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EU countries
2. Order Processing
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Orders are processed the same day after payment confirmation
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Orders placed on weekends or public holidays are processed the next business day
3. Delivery Times
Estimated delivery times after dispatch:
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Sweden: 1–2 business days
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EU: 2–5 business days
Delivery times are estimates and may vary due to external factors beyond our control.
4. Shipping Costs
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Shipping costs are calculated at checkout
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Sweden: from 49 SEK
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EU shipping rates differ and are shown at checkout
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Free shipping on orders over 299 SEK
5. Shipping Carriers
We ship using:
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PostNord
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Bring
Carrier selection depends on destination and package size.
6. Tracking
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Tracking numbers are provided for some shipments
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If tracking is available, it will be sent via email once your order has been dispatched
7. VAT & Customs
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VAT is included in the prices shown at checkout
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No additional customs duties or fees apply for EU customers
8. Delays
While we strive to meet estimated delivery times, delays may occur.
Shipping delays are handled on a case-by-case basis and do not automatically qualify for refunds.
9. Incorrect Address
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Customers are responsible for providing the correct shipping address
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If an order is returned due to an incorrect address, reshipping will be done at the customer’s expense
10. Uncollected Packages
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If a package is not collected and returned to us, a return handling fee will be deducted from the refund
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Original shipping costs are non-refundable
11. Contact
For shipping-related questions, contact us at:
